HAYNE is an approved IBM Software Value Plus Support Provider. As well as being able to resell IBM software we also provide first level support to our clients. This is a core part of your annual IBM Subscription and Support renewal.

HAYNE provides the customer facing helpdesk service to help you with problems you may have with your Controller software; problems such as issues with intended functionality, configuration and code production problems.

We deliver to at least the same Service Level Agreement levels as IBM and if the issue requires development input we escalate the issue directly to IBM on your behalf, so moving your support to HAYNE involves no downside.

We also help you with the product upgrade process which is included in your IBM Subscription and Support.
Why chose HAYNE as your Support Provider?

We believe that at HAYNE we offer significant benefits over the other support offerings you may have experienced in the past. Other support providers have internal support consultants covering wide geographical areas. These support consultants rarely meet the customers who they support, as they only ever work on the support desk and often have never implemented the solution.

HAYNE , however, is a services-focused organisation, dedicated to personal contact with our customers. When you select HAYNE as your support provider we guarantee that you will have already met, and will continue to meet our staff, and that you will be dealt with well within the agreed IBM response times.

Our consultants are all IBM Certified. They are also active implementation consultants meeting customers and real life situations every day. The support desk is manned by these consultants on a rota basis. In this way you are assured of being supported by up-to-date front-line staff used to dealing directly with customers.

Contact us now for a quotation for Assist.